Most CRMs are glorified filing cabinets. People type things in, nobody reads them, and the data goes stale. AI agents in CRM are starting to change that, and quickly. Instead of waiting for someone to click through five screens, an agent can read a record, decide what to do and just do it.
Gartner expects 40% of enterprise apps to include task-specific AI agents by the end of 2026, up from...
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